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Chiến lược -Lãnh đạo – Hệ thống quản lý doanh nghiệp (BSC)

Emerging Issues of Management – QTRE304


This course is designed to improve students’ understanding the trends in business environment as well as emerging tools of management in business organizations.


After completing this course, students should be able to:


  • Identify and critically examine a range of contemporary issues in management from a variety of theoretical and practical perspectives; Recognize and explain the key trends in business environment and identify the implications of the trends to business organization.
  • Identify and explain the forces for change, various stages of transition and changes; create and implement a plan for change in your organization
  • Explain the meaningand philosophy of total quality management; Describe the tools for identifying and solving quality problems;
  • Understand and explain business process re-engineering as a business management strategy – analysis and design of workflows and business processes within an organization; understand how to dramatically improve customer service, cut operational costs, and become world-class competitors through BPR.
  • Explain and critically examine the theory of MBO and different models/frameworks of MBO such as BSC, OKRs
  • Understand and explain the meanings, models and different strategy of digital transformation


  • Ability to apply modernmamagement modelsand toolssuch as MBO, change management
  • Build self-learning and self-study skills
  • Build and enhance problem-solving and decision-making ability in management situations in general, and in human resource management in particular.
  • Improve human skills such as teamworking, communication and presentation.


  • Be cooperative and proactive in teamwork


 Required learning materials


  1. McShance and Glinow, Organizational Behavior, 4th edition (or any later version), McGraw Hill
  2. Kotter (1996) Leading change

Business report: Business

  1. Bain’s Management Trend & Tool Report
  2. Delloite: Business Trends: Navigating the next way of globalization


  1. Guhan Subramanian(2015) Corporate Governance 2.0; of globalization
  2. Kaplan & Norton (1996) Linking the Balanced Scorecards to Strategy


Required references

  1. Robbins & Judge (2013) – Organizational Behavior

Group Assignment

Change Management Assignment_student

Website (if available)


No. Content Lecture hours Seminar-hours  Assigments
1 Course Introduction; Key trends in Business Environment and Management (1)


Slide: unit01 trends in business environment



3 0
2 Key trends in Business Environment and Management (2)

Vietnam: digitalin2018-vietnam-180226020445

3 0
3 Change Management:Understanding Change

Unit02 Change Management


3 0
4 Change Management:Managing Change

Unit03 Managing Change


The Real Reason People Won’t Change

The Theory and Practice of Change Management


3 0
5 Seminar on Change Management 0 3 4.5
6 Total Quality Management

Unit04 TQM & Business Reengineering_handout



Business Process Reengineering-en

3 0 0
7 Business Process Re-Eengineering 3 0 0
8 Seminar on TQM & BPR 0 3 4.5
9,10 Management by Objectives: From MBO to   Balanced Scorecard and OKRs

Slides: GOAL SETTING From MBO to BSC and OKRs_handout

Required Materials

HBR Balanced Scorecard

Harvard Business Review – Having Trouble With Your Strategy Then Map It – Kaplan & Norton – 2000

11,12 Digital Transformation

Slides: Unit07 Digital Transformation

Reading Materials:

Digital dilemma- Why anything less than superb execution leads to failure

Digital Transformation- New Realities Require New Architecture

13 Seminar/Group Presentation
14 Seminar/Group Presentation
15 0Seminar/Group Presentation


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This entry was posted on Tháng Tám 23, 2015 by in Download Centre, Tài liệu các khoá học dành cho sinh viên.

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