Emerging Issues of Management – QTRE304

COURSE DESCRIPTION

This course is designed to improve students’ understanding the trends in business environment as well as emerging tools of management in business organizations.

EXPECTED LEARNING OUTCOMES

After completing this course, students should be able to:

Knowledge

Identify and critically examine a range of contemporary issues in management from a variety of theoretical and practical perspectives; Recognize and explain the key trends in business environment and identify the implications of the trends to business organization.
Identify and explain the forces for change, various stages of transition and changes; create and implement a plan for change in your organization
Explain the meaningand philosophy of total quality management; Describe the tools for identifying and solving quality problems;
Understand and explain business process re-engineering as a business management strategy – analysis and design of workflows and business processes within an organization; understand how to dramatically improve customer service, cut operational costs, and become world-class competitors through BPR.
Explain and critically examine the theory of MBO and different models/frameworks of MBO such as BSC, OKRs
Understand and explain the meanings, models and different strategy of digital transformation

Skills

Ability to apply modernmamagement modelsand toolssuch as MBO, change management
Build self-learning and self-study skills
Build and enhance problem-solving and decision-making ability in management situations in general, and in human resource management in particular.
Improve human skills such as teamworking, communication and presentation.

Attitude

Be cooperative and proactive in teamwork

READING MATERIALS

Required learning materials

Textbook:

McShance and Glinow, Organizational Behavior, 4th edition (or any later version), McGraw Hill
Kotter (1996) Leading change

Business report: Business

Bain’s Management Trend & Tool Report
- bain_brief-management_tools_and_trends bain_book_management_tools_2017
Delloite: Business Trends: Navigating the next way of globalization

Articles:

Guhan Subramanian(2015) Corporate Governance 2.0; https://hbr.org/2015/03/corporate-governance-2-0#ve of globalization
Kaplan & Norton (1996) Linking the Balanced Scorecards to Strategy

Required references

Robbins & Judge (2013) – Organizational Behavior

Group Assignment

Change Management Assignment_student

Website (if available)

https://ngoquynham.net/2015/08/23/teaching-material-emerging-issues-of-management/

COURSE CONTENT AND SCHEDULE

No.	Content	Lecture hours	Seminar-hours	Assigments
1	Course Introduction; Key trends in Business Environment and Management (1) Material: Slide: unit01 trends in business environment bain_book_management_tools_2017 bain_brief-management_tools_and_trends	3	0
2	Key trends in Business Environment and Management (2) Vietnam: digitalin2018-vietnam-180226020445	3	0
3	Change Management:Understanding Change Unit02 Change Management	3	0
4	Change Management:Managing Change Unit03 Managing Change Readings: The Real Reason People Won’t Change The Theory and Practice of Change Management Case Unit 02 Planned Change THE TRANSFORMATION OF Alpha CONSTRUCTION	3	0
5	Seminar on Change Management	0	3	4.5
6	Total Quality Management Unit04 TQM & Business Reengineering_handout Readings: TQM Business Process Reengineering-en	3	0	0
7	Business Process Re-Eengineering	3	0	0
8	Seminar on TQM & BPR	0	3	4.5
9,10	Management by Objectives: From MBO to Balanced Scorecard and OKRs Slides: GOAL SETTING From MBO to BSC and OKRs_handout Required Materials HBR Balanced Scorecard Harvard Business Review – Having Trouble With Your Strategy Then Map It – Kaplan & Norton – 2000
11,12	Digital Transformation Slides: Unit07 Digital Transformation Reading Materials: https://www.forbes.com/sites/jasonbloomberg/2018/04/29/digitization-digitalization-and-digital-transformation-confuse-them-at-your-peril/#4854fa4a2f2c https://www.cio.com/article/3211428/what-is-digital-transformation-a-necessary-disruption.html Digital dilemma- Why anything less than superb execution leads to failure Digital Transformation- New Realities Require New Architecture
13	Seminar/Group Presentation
14	Seminar/Group Presentation
15	0Seminar/Group Presentation

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