Emerging Issues of Management – QTRE304
COURSE DESCRIPTION
This course is designed to improve students’ understanding the trends in business environment as well as emerging tools of management in business organizations.
EXPECTED LEARNING OUTCOMES
After completing this course, students should be able to:
Knowledge
- Identify and critically examine a range of contemporary issues in management from a variety of theoretical and practical perspectives; Recognize and explain the key trends in business environment and identify the implications of the trends to business organization.
- Identify and explain the forces for change, various stages of transition and changes; create and implement a plan for change in your organization
- Explain the meaningand philosophy of total quality management; Describe the tools for identifying and solving quality problems;
- Understand and explain business process re-engineering as a business management strategy – analysis and design of workflows and business processes within an organization; understand how to dramatically improve customer service, cut operational costs, and become world-class competitors through BPR.
- Explain and critically examine the theory of MBO and different models/frameworks of MBO such as BSC, OKRs
- Understand and explain the meanings, models and different strategy of digital transformation
Skills
- Ability to apply modernmamagement modelsand toolssuch as MBO, change management
- Build self-learning and self-study skills
- Build and enhance problem-solving and decision-making ability in management situations in general, and in human resource management in particular.
- Improve human skills such as teamworking, communication and presentation.
Attitude
- Be cooperative and proactive in teamwork
READING MATERIALS
Required learning materials
Textbook:
- McShance and Glinow, Organizational Behavior, 4th edition (or any later version), McGraw Hill
- Kotter (1996) Leading change
Business report: Business
- Bain’s Management Trend & Tool Report
- Delloite: Business Trends: Navigating the next way of globalization
Articles:
- Guhan Subramanian(2015) Corporate Governance 2.0; https://hbr.org/2015/03/corporate-governance-2-0#ve of globalization
- Kaplan & Norton (1996) Linking the Balanced Scorecards to Strategy
Required references
- Robbins & Judge (2013) – Organizational Behavior
Group Assignment
Change Management Assignment_student
Website (if available)
https://ngoquynham.net/2015/08/23/teaching-material-emerging-issues-of-management/
COURSE CONTENT AND SCHEDULE
| No. | Content | Lecture hours | Seminar-hours | Assigments |
| 1 | Course Introduction; Key trends in Business Environment and Management (1)
Material: Slide: unit01 trends in business environment |
3 | 0 | |
| 2 | Key trends in Business Environment and Management (2)
Vietnam: digitalin2018-vietnam-180226020445 |
3 | 0 | |
| 3 | Change Management:Understanding Change
|
3 | 0 | |
| 4 | Change Management:Managing Change
Readings: The Real Reason People Won’t Change The Theory and Practice of Change Management Case Unit 02 Planned Change THE TRANSFORMATION OF Alpha CONSTRUCTION |
3 | 0 | |
| 5 | Seminar on Change Management | 0 | 3 | 4.5 |
| 6 | Total Quality Management
Unit04 TQM & Business Reengineering_handout Readings: |
3 | 0 | 0 |
| 7 | Business Process Re-Eengineering | 3 | 0 | 0 |
| 8 | Seminar on TQM & BPR | 0 | 3 | 4.5 |
| 9,10 | Management by Objectives: From MBO to Balanced Scorecard and OKRs
Slides: GOAL SETTING From MBO to BSC and OKRs_handout Required Materials Harvard Business Review – Having Trouble With Your Strategy Then Map It – Kaplan & Norton – 2000 |
|||
| 11,12 | Digital Transformation
Slides: Unit07 Digital Transformation Reading Materials: https://www.cio.com/article/3211428/what-is-digital-transformation-a-necessary-disruption.html Digital dilemma- Why anything less than superb execution leads to failure Digital Transformation- New Realities Require New Architecture |
|||
| 13 | Seminar/Group Presentation | |||
| 14 | Seminar/Group Presentation | |||
| 15 | 0Seminar/Group Presentation | |||
